If you would like to return an item(s), please ensure your item(s) and order adhere to the above terms. To register your return, please contact info@ngali.com.au
Once you have registered for a return you will receive a Return Authorisation number. Fill in the return form and enclose it with the returned item(s). The item(s) must be in the original packaging and must be sent back to Customer Care via registered post (a tracking number is required) within 7 days of requesting a return.
Items being returned must be mailed with a completed online returns form to:
Ngali
Attn: Customer Care - returns
Suite 208, 360 St Kilda Road
Melbourne, Victoria 3004
Australia
Once your return is received by Customer Care, the item(s) will be checked to ensure it complies with our returns policy and a return outcome will be determined. Should the return be acceptable, your order will be refunded or a gift card will be issued depending on the terms of original sale. Should the return be unsuccessful, Customer Care will contact you. All postage costs for returned goods are payable by the customer and will be reimbursed by Ngali in the case of damaged, faulty or incorrectly supplied goods. We highly recommend return via a trackable method (e.g. registered post), to ensure safe and confirmed delivery. Ngali cannot be held responsible for goods that are lost or damaged in transit.
P. +61 3 9686 4550 E. info@ngali.com.au