Ngali will provide you with a full refund if the product you purchased from us:
- is faulty
- not of acceptable quality,
- unsafe or
- does not match descriptions made on our website.
If a product that you have purchased from us meets this description, please contact Customer Care for a Return Authorization number (RA#) as soon as you become aware.
Items that are damaged by you (the Buyer) or which have undergone general wear and tear are not considered to be faulty and are not eligible for repair, replacement or refund.